Refund Policy

ompany Name: Rovixaro
Address: 613 Greenfield Ct, Fort Collins, CO 80524, United States
Phone: +1 936-586-1153
Email: [email protected]

1. Introduction

At Rovixaro (“Company,” “we,” “our,” or “us”), we are committed to providing professional spa and wellness services that meet our clients’ expectations. This Refund Policy outlines the conditions under which refunds or service adjustments may be provided. The policy ensures transparency and fairness for both clients and our business.

By booking a service or purchasing a package, you agree to the terms outlined in this Refund Policy.

2. Services Covered

This Refund Policy applies to:

  • Individual spa treatments, including massages, facials, and body treatments
  • Wellness packages and bundled services
  • Gift certificates purchased directly from Rovixaro
  • Online bookings and prepaid appointments

3. General Policy

All services rendered are non-refundable once completed. Rovixaro strives to provide high-quality service, and we encourage clients to communicate any concerns immediately so that staff can address them promptly.

Refunds are generally not provided for:

  • Completed services
  • Services missed or unattended without proper notice
  • Change of mind after service has been delivered

4. Appointment Cancellations and Rescheduling

To maintain fairness and availability for all clients:

  • Notice Period: Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
  • Late Cancellations or No-Shows: Appointments canceled with less than 24 hours’ notice, or missed appointments, may be subject to a cancellation fee.
  • Rescheduling: Prepaid appointments can typically be rescheduled within a reasonable timeframe, subject to availability.

Exceptions may be made at the discretion of management for emergencies or unforeseen circumstances.

5. Prepaid Services and Packages

For prepaid packages or multiple-session purchases:

  • Packages must be used within the validity period stated at the time of purchase.
  • Unused sessions may not be exchanged for cash unless required by law.
  • Refunds for unused sessions may be considered in special circumstances at management discretion.

Clients are encouraged to schedule sessions in advance to maximize the value of prepaid packages.

6. Gift Certificates

  • Gift certificates are generally non-refundable and cannot be exchanged for cash.
  • They are valid for the period specified on the certificate.
  • Expired gift certificates may be honored at the discretion of management, consistent with state law.

7. Service Issues or Dissatisfaction

If you experience an issue with a service:

  • Please inform the therapist or front desk immediately.
  • Management will review the concern and may offer a complimentary adjustment, partial service, or alternative solution.

Rovixaro evaluates each situation individually to ensure fairness while maintaining professional standards.

8. Payment Refunds

Refunds, when applicable, will be processed using the same payment method used for the original transaction. Depending on your financial institution, it may take several business days for the refund to appear in your account.

9. Exceptions and Special Circumstances

While Rovixaro maintains a clear refund policy, certain circumstances may warrant exceptions:

  • Health emergencies preventing attendance
  • Natural disasters or facility closures
  • Errors in billing or booking

These exceptions are handled on a case-by-case basis and require verification.

10. How to Request a Refund

To request a refund or discuss a service concern:

  1. Contact Rovixaro via phone or email:
  2. Provide your booking details, date of service, and a clear description of the issue.
  3. Management will review the request and respond within a reasonable timeframe.

11. Policy Updates

Rovixaro reserves the right to update or revise this Refund Policy at any time. Updates will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

12. Contact Information

For any questions regarding this Refund Policy, please contact:

Rovixaro
613 Greenfield Ct
Fort Collins, CO 80524
United States

Phone: +1 936-586-1153
Email: [email protected]

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